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๐Ÿ’ผBusiness Communication Unit 14 Review

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14.3 Receiving and Responding to Feedback

๐Ÿ’ผBusiness Communication
Unit 14 Review

14.3 Receiving and Responding to Feedback

Written by the Fiveable Content Team โ€ข Last updated September 2025
Written by the Fiveable Content Team โ€ข Last updated September 2025
๐Ÿ’ผBusiness Communication
Unit & Topic Study Guides

Receiving feedback can be tough, but it's crucial for growth. By approaching it with an open mind and managing emotional reactions, you can turn criticism into valuable insights for self-improvement.

Responding to feedback effectively involves seeking clarity, asking questions, and taking action. By acknowledging input and creating a plan to address it, you show professionalism and commitment to personal development.

Mindset for Receiving Feedback

Maintaining an Open and Receptive Attitude

  • Approach feedback with an open-mindedness, being willing to consider new perspectives and ideas
  • Avoid defensive reactions when receiving feedback, such as becoming argumentative or dismissive, as they can hinder personal growth and improvement
  • Cultivate a growth mindset, viewing feedback as an opportunity for learning and development rather than a personal attack or criticism
  • Engage in self-reflection after receiving feedback, taking time to honestly assess one's strengths, weaknesses, and areas for improvement

Overcoming Emotional Barriers to Feedback

  • Recognize and manage emotional responses to feedback, such as feelings of anger, frustration, or embarrassment, to maintain a clear and objective perspective
  • Practice active listening when receiving feedback, focusing on understanding the message without interrupting or becoming defensive
  • Seek to understand the intent behind the feedback, recognizing that it is often provided with the goal of helping you improve and succeed
  • Maintain a positive and professional demeanor when receiving feedback, even if you disagree with the content or delivery of the message

Responding to Feedback

Seeking Clarification and Understanding

  • Ask for clarification if any part of the feedback is unclear or ambiguous, ensuring that you fully understand the message and its implications
  • Paraphrase the feedback to confirm your understanding, demonstrating that you have actively listened and processed the information
  • Seek specific examples or instances related to the feedback, helping you to better understand the context and identify concrete areas for improvement
  • Ask open-ended questions to gather additional information or insights, encouraging a dialogue that can lead to more meaningful and actionable feedback

Acknowledging and Acting on Feedback

  • Acknowledge the feedback you have received, expressing appreciation for the time and effort invested in providing constructive input
  • Demonstrate a willingness to act on the feedback, outlining specific steps or actions you plan to take to address the identified areas for improvement
  • Create an action plan that includes measurable goals, timelines, and resources needed to implement the feedback effectively
  • Engage in regular follow-up with the person who provided the feedback, sharing progress updates and seeking ongoing support and guidance as needed